Privacy Policy

1. Information We Collect

At Franclean, we collect information to provide you with the best laundry service experience. This includes:

• Personal Information: Name, email address, phone number, and delivery address when you create an account or place an order.
• Payment Information: Credit card details and billing information processed securely through our payment providers.
• Service Preferences: Your laundry preferences, special instructions, and order history.
• Usage Data: Information about how you interact with our website and services.

2. How We Use Your Information

We use the collected information for:

• Processing and fulfilling your laundry orders
• Communicating with you about your orders and our services
• Improving our services and customer experience
• Sending promotional offers and updates (with your consent)
• Ensuring the security of our platform

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Delivery partners and payment processors who help us operate our business.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures to protect your personal information. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Opt-out of marketing communications
• Withdraw consent at any time

6. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@franclean.com
• Phone: (123) 456-7890
• Address: 123 Clean Street, Laundry District, City 12345